JOB ROLE/ PURPOSE:Monitor the Implementation of the Human Capital Development function in the Domestic Taxes Department to ensure conformity to the labour laws and the Human resource Policies PRINCIPLE ACCOUNTABILITIES 1. Guide the compilation of statistics to support the manpower projections for the Domestic Taxes Department to guide the talent sourcing function a) Study the updated staff list to determine the staffing levels across all Divisions in Domestic Taxes. b) Maintain an updated Departmental organizational chart and make extracts of Divisional structures as and when requested c) Analyse the staffing levels across ranks and Divisions  to establish the staffing gaps on a monthly basis and submit to DT manager for review   2. Monitor and support the adherence to the Human Resource Policies and procedures across the Domestic Taxes Department to ensure conformity to the labour laws a) Develop and provide management tools to Section Heads to guide them in daily workforce management b) Coordinate the management of staff leave in the Domestic Taxes Department and support the HR team in capturing the correct leave position at all times. c) Implement the grievance and disciplinary procedures within the Domestic Taxes Department. d) Lead the Coordination of Performance Management activities for Domestic Taxes Staff in liaison with the Human Resource Division   3. Support the implementation of Staff Development initiatives to improve staff skills in Domestic Taxes Department. a) Present Departmental Training needs to DT senior Management for approval before submitting to the HRD team b) Coordinate the Development of the training planner for DTD c) Guide the Scheduling and coordination of departmental trainings, workshops, conferences and meetings. d) Lead the planning and implementation of On-Job Trainings and other knowledge management initiatives across the department.   4. Provide HR advisory services to both Staff and senior Management of Domestic Taxes Department to maintain good employee relations a) Conduct job matching to inform DT Management in deployment rotations and attachments of DT staff to support business continuity in the Departments b) Conduct Exit interviews and advise DT Management on the remedies to curb staff attrition c) Provide counselling to Domestic Taxes Staff in respect to their  personal challenges on a case-by case basis d) Provide technical advice to staff and senior Management of Domestic taxes Department on the implementation of the human resource policies   5. Plan and manage the performance and development of staff under jurisdiction so as to improve their productivity a) Plan and budget for resource requirements in the business Unit and monitor the usage to ensure efficiency b) Develop and monitor a Business Unit Work plan and develop performance agreements with all the staff under supervision c) Monitor staff performance and provide guidance and periodic feedback for performance improvement d) Assess the training and development needs of staff under supervision and recommend appropriate interventions e) Provide coaching and mentoring support to staff  under jurisdiction f) Initiate and implement activities/programs intended to create and harness teamwork in the business Unit g) Implement succession planning and any other staff related programs as introduced and approved in the organization h) Create and maintain a working atmosphere that fosters creativity and innovation in the team

Essential Requirements a) A Bachelor’s degree in Human Resource, Organizational Psychology, Social Sciences, Social Work and Social Administration (SWSA) and any other related relevant field from a recognized University. b) At least 4 years’ experience in Human Resource practice in a reputable Organization Desirable Requirements a) Post Graduate Diploma in Human Resource or a related course b) Certification in HR Knowledge a) Good understanding of the Labour laws applicable in Uganda and current HR trends b) Good understanding of the URA Human Resource Management Manual SPECIFIC SKILLS & ATTRIBUTES a) Excellent Communication Skills with the ability to clearly communicate at all levels Strong Leadership skills with ability to lead and coach subordinates b) Ability to Make Decisions - make quick, calculated, cost-effective, and fact-based decisions c) Customer focus with ability to establish a cooperative, working relationship with all internal stakeholders d) Analytical and problem solving skills e) Proven integrity- must be ethical, fair, and value each team member’s occasional challenges to their authority f) Possession of strong negotiation and networking skills g) Resilience with the ability to multi-task

Represent the Organization in Courts of Law and Tax Appeals Tribunal, Interpret tax and Case Laws to ensure that URA is ably represented in courts of law and enforcement of tax laws. PRINCIPLE ACCOUNTABILITIES 1.   Represent the Organization in Courts of Law in criminal matters to ensure compliance with tax laws, URA policies and procedures a)  Review cases  from internal clients with the view of determining whether a criminal tax  case is established b)  Refer the case files back to the investigators for further investigation where the need arises. c)   Appear in courts of law and record proceedings. d)  Follow up action on court orders with internal clients  and report back to the line manager   2.   Carry out due diligence on civil and criminal cases before court to ensure compliance with tax laws, URA policies and procedures. a)  Discuss, review and analyze reports with internal clients to clarify instructions and appreciate the merits of cases arising from their respective Divisions. b)  Obtain reports from the relevant Division to appreciate the facts of the case. c)   Carry out Legal Research on all cases / matters assigned d)  Carry out risk analysis on all cases received from the internal clients or cases before courts of law and submit reports to line Supervisor.   3.   Draft Pleadings and other documents / reports that arise out of related tax laws, court cases and other transactions to ensure that URA is ably represented in courts of law. a)  Draft weekly reports of new cases, judgments /orders and submit to the administrative officer and line supervisor. b)  Review plaintiff’s documents and precedents of similar nature and drafts defense to match the context of each case. c)   Discuss pleadings with line supervisor/manager and seek approval before filing in courts of law.   4.   Interview and brief witnesses on Court, Tribunal / Arbitration Proceedings and prepare them to testify in court. a)  Meet AC-LIT, the MGR and supervisor under whose jurisdiction a case falls to discuss and agree the material witnesses required in the case. b)  Review cases and identify the documents/evidence required from the various witnesses. c)   Meet material witnesses, interview them and prepare them for court appearance.

Essential Requirements a)  An honors Bachelor’s degree of Laws from a recognized University b)  Post Graduate Diploma in Legal Practice c)   Certificate of enrollment as an Advocate of the High Court of Uganda d)  Possession of a valid Practicing Certificate e)  At least two (2) years’ experience handling litigation in a large organization or profound Law Firm Desirable Requirements a)  Experience in prosecution /criminal proceedings b)  Experience dealing with the court processes and protocols Knowledge a)  Knowledge in tax laws and court practices SPECIAL SKILLS & ATTRIBUTES a)  The incumbent must have strong analytical skills with attention to detail b)  S/he should have good Presentation skills c)   The Incumbent should have good communication skills with an excellent command of the English language - both spoken and written d)  S/he should be a good team player e)  S/he should have an impeccable record of integrity

JOB ROLE/ PURPOSE: Implement strategies for managing internal and external communications to enhance information flow and media relations. PRINCIPLE ACCOUNTABILITIES 1. To implement identified strategies in the management of the media relations and in the dissemination of business information to the public through the media in line with the organizational guidelines. a) Compile updates on the different departmental activities such as Revenue performance data, Vacancies, requests for Bids, new procedures in place, cases won in court, etc. in preparation for public communication b) Receive, edit and proof read the various reports and information from the departments and reformatting them before submission to the media houses c) Book space with the selected media house, forward the information and receiving acknowledgement to confirm they receipt of the information d) Issue and confirm invitations to the planned events, obtain attendance lists to verify attendance for accountability purposes. e) Receive invoices for work done and forward to the respective departments for approval and payment processing f) Update the media account data base with all Information regarding information disseminated. g) Organize the URA planned and impromptu media engagements to disclose and explain issues arising h) Monitor and evaluate media relations through soliciting, obtaining and analyzing feedback on the strategies implemented i) Develop articles and materials on topical issues and submit to line manager for review and approval for dissemination   2. Participate in Public relations campaigns to educate the public about emerging URA products and services to increase awareness and compliance a) Draft and submit a publicity plan to the line management for review and approval. b) Design campaigns materials e.g. articles, fliers, posters, review the designs & material c) Book selected media house and submit the approved materials for publication d) Monitor and evaluate the effectiveness of the media campaign through soliciting, obtaining and analyzing feedback on campaigns held   3. Monitor and evaluate all media interactions/activities to identify issues concerning URA Business that may require special attention a) Scan daily print and broadcast media to identify any issues concerning URA business that may require further management or staff awareness b) Draft responses on issues in the media that require URA response and liaise with the respective Media house or advertising agent in case of errors that require rectifying c) Maintain an updated database of all the URA related stories in the newspapers by scanning and filing hard copies d) Provide coverage and publication for internal events as assigned by the line manager

PERSON SPECIFICATIONS Essential Requirements a) An honors Bachelor’s degree in Journalism or Mass Communications from a recognized University b) At least 2 years working experience in a media environment, specifically in a newsroom in a reputable organization Desirable Requirements a) Specialized training in Public Relations b) Exposure to taxation and business at a global scale and knowing how the media works Knowledge a) Good knowledge of the URA Operations SPECIAL SKILLS AND ATTRIBUTES a) Excellent writing and reporting skills b) Negotiation skills, ability to build relations and networking c)  bility to deliver results with minimal supervision d) Ability to work well in a team e) The job holder must be highly innovative & creative f) Excellent written and oral communication skills g) Possession of good Interpersonal skills h) Keen interest in latest media trends

JOB ROLE/ PURPOSE: Manage both post-dated and dishonored cheques to ensure timely banking and recovery of all outstanding taxes PRINCIPLE ACCOUNTABILITIES

1. Maintain safe custody  and up to date register of postdated cheques  to ensure safety and security of the cheques

a) Capture details of all the cheques received in the cheque management system. b) Cross check cheque details to ensure they conform to the requirements stipulated in the authority letter c) Analyze the cheques for completeness and record in the register of post-dated cheques. d) Categorize and file cheques according to their due dates and Keep the cheques under key and lock with restricted access to enhance safety and security

2. Bank all postdated cheques on their due dates to facilitate recovery of unpaid taxes

a) Retrieve cheques and prepare payment registration notices (PRNs) in the eTax system. b) Liaise with MOU officers to confirm whether tax payer accounts are valid and operational c) Follow up with the tax payers and issue reminders of the due dates of the cheques to ensure full recovery of outstanding taxes. d) Bank the postdated cheques on their due dates in their respective banks and record details in daily banking register e) Monitor payment of cheques banked to confirm if cheques have cleared or dishonored. f) Prepare the daily banking report and submit to the line supervisor for review.  

3.  Manage dishonored cheques to ensure full recovery of all outstanding taxes.

a) Pick up all dishonored cheques from banks and register them in the bounced cheques register. b) Engage with the banks to establish the reasons for dishonoring the cheques and follow up with the tax payers. c) Write demand notes to tax payers instructing them to pay outstanding tax immediately and follow up on enforcement. d) Analyze dishonored cheques from stations and ensure they conform to appropriate standards.

Essential Requirements a) An honors Bachelor’s degree in either Commerce, Business Administration or Statistics b) At least 2 years working experience preferably in debt collection in a reputable organization Desirable Requirements a) Training in Debt Collection and Credit control b) Training in Insolvency   Knowledge a) Knowledge of Debt Collection tools to recover arrears b) Knowledge of Tax laws SPECIAL SKILLS AND ATTRIBUTES a) The incumbent must have good negotiation skills and close attention to debt management b) The incumbent must have strong Communication skills- both written and oral c) S/he must have good interpersonal skills d) S/he must have an impeccable record of integrity e) S/he should be resilience with the ability to travel frequently and flexibility with ability to prioritize tasks f) The incumbent must possess good analytical skills with close attention to detail. g) S/he must have good reporting skills with proven sense to confidentiality h) S/he should be able to work in teams

JOB ROLE/ PURPOSE: Prepare and monitor the performance of memoranda of Understanding with tax payers and provide legal opinions on case files to recover outstanding taxes and enhance revenue collection PRINCIPLE ACCOUNTABILITIES 1. Prepare Memoranda of Understanding to enable recovery of outstanding taxes a) Study authority letters to verify interest computations and total tax liability b) Engage tax payers to obtain postdated cheques and any relevant securities to aid in preparing the MOUs c) Prepare the MOUS and submit to the line supervisor for further administration d) Engage the tax payer to review the MOUS and attach the necessary requirements to enable the signing e) Prepare a collection report and recommendations for further management   2. Monitor the performance of the memoranda of Understanding to enhance compliance with tax obligations a) Develop a Debt collection portfolio, categorizing cases according to the risk involved b) Liaise with the data technical officer to confirm if the cheques have cleared and monitor progress of the level of compliance with the MOUS with the tax payers c) Reconcile and maintain the payment schedule with an updated tax obligation status d) Prepare addendums to the MOUS and submit to the line supervisor for review and approval e) Prepare appropriate debt collection instruments for enforcement on defaulting taxpayers f) Obtain and analyze the monthly collection reports to check the status of compliance with MOUS   3. Provide legal opinions to guide in handling tax payer’s cases in order to enable full recovery of outstanding taxes a) Study case files and provide the appropriate legal opinions accordingly b) Study requests for debt write offs and advise on any legal consequences c) Gather information from the Case officers, tax district officials, and hold Consultations with relevant stakeholders on course of action to be taken for enforcement d) Liaise with the case officer to study the cases and advise on the course of action and legal frameworks e) Research and make recommendations for policy amendments and adoption of new laws f) Handle all cases under receivership/liquidation in accordance to the relevant laws

Essential Requirements a) An honors Bachelor’s degree in Law b) Two (2) years’ experience in handling debt recovery Desirable Requirements a) Basic training in legal recovery methods for Debt Collection or Financial management Knowledge a) Knowledge of Debt collection recovery instruments b) Knowledge of tax laws SKILLS & ATTRIBUTES a) The incumbent must have good negotiation skills and close attention to debt management b) The incumbent must have strong Communication skills- both written and oral c) S/he must have good interpersonal skills d) S/he must have an impeccable record of integrity e) S/he should be resilience with the ability to travel frequently and flexibility with ability to prioritize tasks f) The incumbent must possess good analytical skills with close attention to detail. g) S/he must have good reporting skills with proven sense to confidentiality h) Ability to work in teams

JOB ROLE/ PURPOSE: Provide operational and technical support to ICT users, control security of ICT systems and to facilitate business continuity in URA. 1. Provide support to ICT users in the organization to enhance availability of IT services. a) Attend to all end users at the stations, enable end users use all business applications and hardware with regards to ease of access, functions and usability. b) Proactively trouble shoot software and hardware failures c)Train, sensitize and guide users on new applications and ICT policy d) Manage user accounts, create, modify and/or delete accounts and passwords for users e) Respond to users requests and liaise with second level support to resolve escalated issues f) Support external clients by installing virtual private Network and provide access to them for any other relevant application g) Reports on availability of IT service in the different stations and submit to the supervisor on weekly, monthly, quarterly and annual basis 2. Manage computer hardware and software maintenance in the organization to facilitate business continuity. a) Install and configure workstations/endpoints and associated hardware in line with IT policy b) Supervise service providers in preventive maintenance and installations c) Identify user needs for IT equipment and allocate respectively d) Keep track and account for all IT assets in custody for the assigned stations e) Coordinate the movement and repair of all IT assets in the organization 3. Control Security of ICT hardware and systems to enhance safety of IT assets a) Maintain access control to the server rooms and wiring closets in the respective stations b) Reset passwords to users and control access to applications c) Maintain the environment and cleanliness in the server rooms in order to minimize outages d) Monitor the functionality of hardware and systems in the server rooms e) Update antivirus and ensure all endpoints are adequately secured f) Upgrade software patches and hardware components 4. Backup and recovery of data and systems a) Provide backup of data, test and recovery of systems and data of a wide range of systems namely database, operating systems, and business applications of any platforms. b) Provide guideline to users in event of systems failure in order to ensure business continuity

Essential Requirements a) An honors Bachelor’s degree in Information Technology, Software Engineering, Computer science or Information Systems. b) Must have at least 2 years’ experience in providing IT support  in a Medium to large size organization Desirable Requirements At least one of the following professional qualifications. a) Any Microsoft IT Support and Service Desk certification. e.g. MCSA b) Hardware related certification e.g. Comptia A+ c) IT service Management Certification such as ITILv3 d) Compatia Network+Certification Knowledge a) Knowledge of computer networking concepts and protocols, and network security methodologies. b) Knowledge of Endpoint security mechanisms c) Knowledge of measures or indicators of system performance and availability. d) Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage). e) Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. f) Knowledge of industry best practices for service desk. g) Knowledge of remote access processes, tools, and capabilities related to customer support. h) Knowledge of the operations and processes for incident, problem, and event management. i) Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly. j) Knowledge of the basic operation of computers. k) Knowledge of procedures used for documenting and querying reported incidents, problems, and events. l) Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.   SKILLS AND ATTRIBUTES a) Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation. b) Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system. c) Skill in conducting research for troubleshooting novel client-level problems. d) Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications. e) Skill in troubleshooting and resolving network related issues affected endpoints f) S/he must be self-driven, a good communicator, a logical thinker (strong troubleshooting skills) and assertive in nature. g) She/he must be customer service orientated, responsible and accountable with proven ability to Work and perform well under pressure h) A person of high integrity i) Team work j) Agile and strong physically

 JOB ROLE/ PURPOSE:Monitor the Implementation of the Human Capital Development function in the Domestic Taxes Department to ensure conformity to the labour laws and the Human resource Policies PRINCIPLE ACCOUNTABILITIES 1. Guide the compilation of statistics to support the manpower projections for the Domestic Taxes Department to guide the talent sourcing function a) Study the updated staff list to determine the staffing levels across all Divisions in Domestic Taxes. b) Maintain an updated Departmental organizational chart and make extracts of Divisional structures as and when requested c) Analyse the staffing levels across ranks and Divisions  to establish the staffing gaps on a monthly basis and submit to DT manager for review   2. Monitor and support the adherence to the Human Resource Policies and procedures across the Domestic Taxes Department to ensure conformity to the labour laws a) Develop and provide management tools to Section Heads to guide them in daily workforce management b) Coordinate the management of staff leave in the Domestic Taxes Department and support the HR team in capturing the correct leave position at all times. c) Implement the grievance and disciplinary procedures within the Domestic Taxes Department. d) Lead the Coordination of Performance Management activities for Domestic Taxes Staff in liaison with the Human Resource Division   3. Support the implementation of Staff Development initiatives to improve staff skills in Domestic Taxes Department. a) Present Departmental Training needs to DT senior Management for approval before submitting to the HRD team b) Coordinate the Development of the training planner for DTD c) Guide the Scheduling and coordination of departmental trainings, workshops, conferences and meetings. d) Lead the planning and implementation of On-Job Trainings and other knowledge management initiatives across the department.   4. Provide HR advisory services to both Staff and senior Management of Domestic Taxes Department to maintain good employee relations a) Conduct job matching to inform DT Management in deployment rotations and attachments of DT staff to support business continuity in the Departments b) Conduct Exit interviews and advise DT Management on the remedies to curb staff attrition c) Provide counselling to Domestic Taxes Staff in respect to their  personal challenges on a case-by case basis d) Provide technical advice to staff and senior Management of Domestic taxes Department on the implementation of the human resource policies   5. Plan and manage the performance and development of staff under jurisdiction so as to improve their productivity a) Plan and budget for resource requirements in the business Unit and monitor the usage to ensure efficiency b) Develop and monitor a Business Unit Work plan and develop performance agreements with all the staff under supervision c) Monitor staff performance and provide guidance and periodic feedback for performance improvement d) Assess the training and development needs of staff under supervision and recommend appropriate interventions e) Provide coaching and mentoring support to staff  under jurisdiction f) Initiate and implement activities/programs intended to create and harness teamwork in the business Unit g) Implement succession planning and any other staff related programs as introduced and approved in the organization h) Create and maintain a working atmosphere that fosters creativity and innovation in the team

Essential Requirements a) A Bachelor’s degree in Human Resource, Organizational Psychology, Social Sciences, Social Work and Social Administration (SWSA) and any other related relevant field from a recognized University. b) At least 4 years’ experience in Human Resource practice in a reputable Organization Desirable Requirements a) Post Graduate Diploma in Human Resource or a related course b) Certification in HR Knowledge a) Good understanding of the Labour laws applicable in Uganda and current HR trends b) Good understanding of the URA Human Resource Management Manual SPECIFIC SKILLS & ATTRIBUTES a) Excellent Communication Skills with the ability to clearly communicate at all levels Strong Leadership skills with ability to lead and coach subordinates b) Ability to Make Decisions - make quick, calculated, cost-effective, and fact-based decisions c) Customer focus with ability to establish a cooperative, working relationship with all internal stakeholders d) Analytical and problem solving skills e) Proven integrity- must be ethical, fair, and value each team member’s occasional challenges to their authority f) Possession of strong negotiation and networking skills g) Resilience with the ability to multi-task

Represent the Organization in Courts of Law and Tax Appeals Tribunal, Interpret tax and Case Laws to ensure that URA is ably represented in courts of law and enforcement of tax laws. PRINCIPLE ACCOUNTABILITIES 1.   Represent the Organization in Courts of Law in criminal matters to ensure compliance with tax laws, URA policies and procedures a)  Review cases  from internal clients with the view of determining whether a criminal tax  case is established b)  Refer the case files back to the investigators for further investigation where the need arises. c)   Appear in courts of law and record proceedings. d)  Follow up action on court orders with internal clients  and report back to the line manager   2.   Carry out due diligence on civil and criminal cases before court to ensure compliance with tax laws, URA policies and procedures. a)  Discuss, review and analyze reports with internal clients to clarify instructions and appreciate the merits of cases arising from their respective Divisions. b)  Obtain reports from the relevant Division to appreciate the facts of the case. c)   Carry out Legal Research on all cases / matters assigned d)  Carry out risk analysis on all cases received from the internal clients or cases before courts of law and submit reports to line Supervisor.   3.   Draft Pleadings and other documents / reports that arise out of related tax laws, court cases and other transactions to ensure that URA is ably represented in courts of law. a)  Draft weekly reports of new cases, judgments /orders and submit to the administrative officer and line supervisor. b)  Review plaintiff’s documents and precedents of similar nature and drafts defense to match the context of each case. c)   Discuss pleadings with line supervisor/manager and seek approval before filing in courts of law.   4.   Interview and brief witnesses on Court, Tribunal / Arbitration Proceedings and prepare them to testify in court. a)  Meet AC-LIT, the MGR and supervisor under whose jurisdiction a case falls to discuss and agree the material witnesses required in the case. b)  Review cases and identify the documents/evidence required from the various witnesses. c)   Meet material witnesses, interview them and prepare them for court appearance.

Essential Requirements a)  An honors Bachelor’s degree of Laws from a recognized University b)  Post Graduate Diploma in Legal Practice c)   Certificate of enrollment as an Advocate of the High Court of Uganda d)  Possession of a valid Practicing Certificate e)  At least two (2) years’ experience handling litigation in a large organization or profound Law Firm Desirable Requirements a)  Experience in prosecution /criminal proceedings b)  Experience dealing with the court processes and protocols Knowledge a)  Knowledge in tax laws and court practices SPECIAL SKILLS & ATTRIBUTES a)  The incumbent must have strong analytical skills with attention to detail b)  S/he should have good Presentation skills c)   The Incumbent should have good communication skills with an excellent command of the English language - both spoken and written d)  S/he should be a good team player e)  S/he should have an impeccable record of integrity

JOB ROLE/ PURPOSE: Implement strategies for managing internal and external communications to enhance information flow and media relations. PRINCIPLE ACCOUNTABILITIES 1. To implement identified strategies in the management of the media relations and in the dissemination of business information to the public through the media in line with the organizational guidelines. a) Compile updates on the different departmental activities such as Revenue performance data, Vacancies, requests for Bids, new procedures in place, cases won in court, etc. in preparation for public communication b) Receive, edit and proof read the various reports and information from the departments and reformatting them before submission to the media houses c) Book space with the selected media house, forward the information and receiving acknowledgement to confirm they receipt of the information d) Issue and confirm invitations to the planned events, obtain attendance lists to verify attendance for accountability purposes. e) Receive invoices for work done and forward to the respective departments for approval and payment processing f) Update the media account data base with all Information regarding information disseminated. g) Organize the URA planned and impromptu media engagements to disclose and explain issues arising h) Monitor and evaluate media relations through soliciting, obtaining and analyzing feedback on the strategies implemented i) Develop articles and materials on topical issues and submit to line manager for review and approval for dissemination   2. Participate in Public relations campaigns to educate the public about emerging URA products and services to increase awareness and compliance a) Draft and submit a publicity plan to the line management for review and approval. b) Design campaigns materials e.g. articles, fliers, posters, review the designs & material c) Book selected media house and submit the approved materials for publication d) Monitor and evaluate the effectiveness of the media campaign through soliciting, obtaining and analyzing feedback on campaigns held   3. Monitor and evaluate all media interactions/activities to identify issues concerning URA Business that may require special attention a) Scan daily print and broadcast media to identify any issues concerning URA business that may require further management or staff awareness b) Draft responses on issues in the media that require URA response and liaise with the respective Media house or advertising agent in case of errors that require rectifying c) Maintain an updated database of all the URA related stories in the newspapers by scanning and filing hard copies d) Provide coverage and publication for internal events as assigned by the line manager

PERSON SPECIFICATIONS Essential Requirements a) An honors Bachelor’s degree in Journalism or Mass Communications from a recognized University b) At least 2 years working experience in a media environment, specifically in a newsroom in a reputable organization Desirable Requirements a) Specialized training in Public Relations b) Exposure to taxation and business at a global scale and knowing how the media works Knowledge a) Good knowledge of the URA Operations SPECIAL SKILLS AND ATTRIBUTES a) Excellent writing and reporting skills b) Negotiation skills, ability to build relations and networking c)  bility to deliver results with minimal supervision d) Ability to work well in a team e) The job holder must be highly innovative & creative f) Excellent written and oral communication skills g) Possession of good Interpersonal skills h) Keen interest in latest media trends

JOB ROLE/ PURPOSE: Manage both post-dated and dishonored cheques to ensure timely banking and recovery of all outstanding taxes PRINCIPLE ACCOUNTABILITIES

1. Maintain safe custody  and up to date register of postdated cheques  to ensure safety and security of the cheques

a) Capture details of all the cheques received in the cheque management system. b) Cross check cheque details to ensure they conform to the requirements stipulated in the authority letter c) Analyze the cheques for completeness and record in the register of post-dated cheques. d) Categorize and file cheques according to their due dates and Keep the cheques under key and lock with restricted access to enhance safety and security

2. Bank all postdated cheques on their due dates to facilitate recovery of unpaid taxes

a) Retrieve cheques and prepare payment registration notices (PRNs) in the eTax system. b) Liaise with MOU officers to confirm whether tax payer accounts are valid and operational c) Follow up with the tax payers and issue reminders of the due dates of the cheques to ensure full recovery of outstanding taxes. d) Bank the postdated cheques on their due dates in their respective banks and record details in daily banking register e) Monitor payment of cheques banked to confirm if cheques have cleared or dishonored. f) Prepare the daily banking report and submit to the line supervisor for review.  

3.  Manage dishonored cheques to ensure full recovery of all outstanding taxes.

a) Pick up all dishonored cheques from banks and register them in the bounced cheques register. b) Engage with the banks to establish the reasons for dishonoring the cheques and follow up with the tax payers. c) Write demand notes to tax payers instructing them to pay outstanding tax immediately and follow up on enforcement. d) Analyze dishonored cheques from stations and ensure they conform to appropriate standards.

Essential Requirements a) An honors Bachelor’s degree in either Commerce, Business Administration or Statistics b) At least 2 years working experience preferably in debt collection in a reputable organization Desirable Requirements a) Training in Debt Collection and Credit control b) Training in Insolvency   Knowledge a) Knowledge of Debt Collection tools to recover arrears b) Knowledge of Tax laws SPECIAL SKILLS AND ATTRIBUTES a) The incumbent must have good negotiation skills and close attention to debt management b) The incumbent must have strong Communication skills- both written and oral c) S/he must have good interpersonal skills d) S/he must have an impeccable record of integrity e) S/he should be resilience with the ability to travel frequently and flexibility with ability to prioritize tasks f) The incumbent must possess good analytical skills with close attention to detail. g) S/he must have good reporting skills with proven sense to confidentiality h) S/he should be able to work in teams

JOB ROLE/ PURPOSE: Prepare and monitor the performance of memoranda of Understanding with tax payers and provide legal opinions on case files to recover outstanding taxes and enhance revenue collection PRINCIPLE ACCOUNTABILITIES 1. Prepare Memoranda of Understanding to enable recovery of outstanding taxes a) Study authority letters to verify interest computations and total tax liability b) Engage tax payers to obtain postdated cheques and any relevant securities to aid in preparing the MOUs c) Prepare the MOUS and submit to the line supervisor for further administration d) Engage the tax payer to review the MOUS and attach the necessary requirements to enable the signing e) Prepare a collection report and recommendations for further management   2. Monitor the performance of the memoranda of Understanding to enhance compliance with tax obligations a) Develop a Debt collection portfolio, categorizing cases according to the risk involved b) Liaise with the data technical officer to confirm if the cheques have cleared and monitor progress of the level of compliance with the MOUS with the tax payers c) Reconcile and maintain the payment schedule with an updated tax obligation status d) Prepare addendums to the MOUS and submit to the line supervisor for review and approval e) Prepare appropriate debt collection instruments for enforcement on defaulting taxpayers f) Obtain and analyze the monthly collection reports to check the status of compliance with MOUS   3. Provide legal opinions to guide in handling tax payer’s cases in order to enable full recovery of outstanding taxes a) Study case files and provide the appropriate legal opinions accordingly b) Study requests for debt write offs and advise on any legal consequences c) Gather information from the Case officers, tax district officials, and hold Consultations with relevant stakeholders on course of action to be taken for enforcement d) Liaise with the case officer to study the cases and advise on the course of action and legal frameworks e) Research and make recommendations for policy amendments and adoption of new laws f) Handle all cases under receivership/liquidation in accordance to the relevant laws

Essential Requirements a) An honors Bachelor’s degree in Law b) Two (2) years’ experience in handling debt recovery Desirable Requirements a) Basic training in legal recovery methods for Debt Collection or Financial management Knowledge a) Knowledge of Debt collection recovery instruments b) Knowledge of tax laws SKILLS & ATTRIBUTES a) The incumbent must have good negotiation skills and close attention to debt management b) The incumbent must have strong Communication skills- both written and oral c) S/he must have good interpersonal skills d) S/he must have an impeccable record of integrity e) S/he should be resilience with the ability to travel frequently and flexibility with ability to prioritize tasks f) The incumbent must possess good analytical skills with close attention to detail. g) S/he must have good reporting skills with proven sense to confidentiality h) Ability to work in teams

JOB ROLE/ PURPOSE: Provide operational and technical support to ICT users, control security of ICT systems and to facilitate business continuity in URA. 1. Provide support to ICT users in the organization to enhance availability of IT services. a) Attend to all end users at the stations, enable end users use all business applications and hardware with regards to ease of access, functions and usability. b) Proactively trouble shoot software and hardware failures c)Train, sensitize and guide users on new applications and ICT policy d) Manage user accounts, create, modify and/or delete accounts and passwords for users e) Respond to users requests and liaise with second level support to resolve escalated issues f) Support external clients by installing virtual private Network and provide access to them for any other relevant application g) Reports on availability of IT service in the different stations and submit to the supervisor on weekly, monthly, quarterly and annual basis 2. Manage computer hardware and software maintenance in the organization to facilitate business continuity. a) Install and configure workstations/endpoints and associated hardware in line with IT policy b) Supervise service providers in preventive maintenance and installations c) Identify user needs for IT equipment and allocate respectively d) Keep track and account for all IT assets in custody for the assigned stations e) Coordinate the movement and repair of all IT assets in the organization 3. Control Security of ICT hardware and systems to enhance safety of IT assets a) Maintain access control to the server rooms and wiring closets in the respective stations b) Reset passwords to users and control access to applications c) Maintain the environment and cleanliness in the server rooms in order to minimize outages d) Monitor the functionality of hardware and systems in the server rooms e) Update antivirus and ensure all endpoints are adequately secured f) Upgrade software patches and hardware components 4. Backup and recovery of data and systems a) Provide backup of data, test and recovery of systems and data of a wide range of systems namely database, operating systems, and business applications of any platforms. b) Provide guideline to users in event of systems failure in order to ensure business continuity

Essential Requirements a) An honors Bachelor’s degree in Information Technology, Software Engineering, Computer science or Information Systems. b) Must have at least 2 years’ experience in providing IT support  in a Medium to large size organization Desirable Requirements At least one of the following professional qualifications. a) Any Microsoft IT Support and Service Desk certification. e.g. MCSA b) Hardware related certification e.g. Comptia A+ c) IT service Management Certification such as ITILv3 d) Compatia Network+Certification Knowledge a) Knowledge of computer networking concepts and protocols, and network security methodologies. b) Knowledge of Endpoint security mechanisms c) Knowledge of measures or indicators of system performance and availability. d) Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage). e) Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. f) Knowledge of industry best practices for service desk. g) Knowledge of remote access processes, tools, and capabilities related to customer support. h) Knowledge of the operations and processes for incident, problem, and event management. i) Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly. j) Knowledge of the basic operation of computers. k) Knowledge of procedures used for documenting and querying reported incidents, problems, and events. l) Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.   SKILLS AND ATTRIBUTES a) Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation. b) Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system. c) Skill in conducting research for troubleshooting novel client-level problems. d) Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications. e) Skill in troubleshooting and resolving network related issues affected endpoints f) S/he must be self-driven, a good communicator, a logical thinker (strong troubleshooting skills) and assertive in nature. g) She/he must be customer service orientated, responsible and accountable with proven ability to Work and perform well under pressure h) A person of high integrity i) Team work j) Agile and strong physically